Generating New Business Over the Telephone?
Tuesday, September 28th, 2010Have you ever considered using the phone to generate new business?
There are companies that specialise in generating business for clients via the telephone and do this successfully every day. They are referred to as telemarketing or telesales companies and their business goal is to generate leads and appointments for your business.
There is a difference between telesales and telemarketing companies as they are two quite different forms of marketing however do cross over.
Telemarketing
Telemarketing is simply marketing over the telephone (hence the term ‘tele’ ‘marketing’ – this would involve a list being supplied of contacts (say for example pervious customers that do know of your company/services) and each one would be called in succession to remind them of the service and try to ‘drum’ up new business. Many companies do make use of telemarketing either by using 1 person to call around their client base once a month to remind customers and keep the name in the frame; or by engaging a team of telemarketers to do a focused campaign (either ongoing or a one off campaign). This could be used for appointment making or just for general lead generation or even in taking a survey (like a customer satisfaction survey).
Telesales
Telesales is quite different as it involves actual selling of a product over the phone (generating and taking orders for products or services) hence the term ‘tele’ ‘sales’. This typically would involve agents cold calling a list of new contacts and potential customers (as opposed to telemarketing where the contacts are already aware of the brand/company) to generate new business.
Both of theses skill sets are valuable and can be very effective tools in the marketing arsenal – however there are clear distinctions between them and then need to be properly applied.
There are a wide number of telemarketing companies in the UK and many can help to generate new business quickly, so if you are interested in getting quotes on telemarketing then it may be good to compare a few telemarketing companies.
Marketing Quotes is a free service to UK businesses to help them get free advise and quotes from local marketing companies.
Article Source:
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